Frequently asked questions
We are trying to answer all questions that you might have in here, despite of the standard site structure and design the site has. Please kindly check following FAQs before contacting us.
A red tag means your equipment is unsafe.
No duct. No problem. We have you covered with ductless split units
We suggest checking filters monthly. If you have a disposable type filter, (these usually have a cardboard edge), and if it is dirty, just replace it. Don't attempt to clean it.
Different systems have different filter locations. If you don't know where your filter is located, now would be a good time to learn! Usually, there is a removable filter access door in the return air duct next to the furnace or indoor unit.
Well, the optimum indoor range is 35% to 50% relative humidity, but 40% to 45% tends to work best for many homes. When you go above this level, condensation on the windows can occur, breeding mold that leads to allergy and respiratory problems.
The term "Variable Speed" actually refers to the blower motor inside the furnace or air handler. It's an Electronically commutated motor, or (ECM). ECM's are DC motors that function using a built-in inverter and a magnet rotor, and as a result are able to achieve greater efficiency than most AC motors.
A two-stage furnace operates much more efficiently than a single-stage furnace. It provides the right amount of heat to efficiently satisfy your home and family's needs. In addition, a two-stage furnace is much quieter since it doesn't operate at 100% capacity every time it runs, and creates less carbon dioxide emissions for the environment.
Heating and Air Conditioning equipment, no matter what kind you have, should be inspected, cleaned, and serviced at least once a year. The best scenario is to have the heating system checked in the Fall and the air conditioning checked in the Spring. Oil-fired equipment should definitely be cleaned and serviced annually; at the beginning of each heating season.
Find potential problems and fix them quickly
Provide maximum efficiency which lowers energy costs
Prolongs the life-span of the equipment
Maintains safe and healthy operation
Can help to protect the environment
Drastically reduces the chance of a break-down which usually happens at night or on weekends when repair rates are higher
Most Air Conditioners and Heat Pumps sold around the world have been using a refrigerant called R-22. Emissions of R-22 are considered by some experts to be a significant factor in depleting the ozone layer that protects animals and people from harmful rays from the sun.By selecting R-410A, you eliminate the possibility that refrigerant leaking from your system might contribute to the hole in the ozone layer, and you'll also be investing in a comfort system that will last you for many years to come.
A system that is too large will cool or heat your house quickly, but you may not feel comfortable. That's because it will satisfy the thermostat before it can adequately remove sufficient moisture from the air during the cooling mode, leaving you feeling sticky and humid. This could even lead to moisture and mold problems. And, the stress of short-cycling (too many starts and stops) will shorten the life of your equipment and increase your heating and cooling bills.
On the other hand, a system that is too small just cannot get the job done, especially in extreme weather conditions. The air conditioner will run constantly in the Summer and the furnace will do the same in the Winter.
A Service Call fee is a bill for the effort associated with the time and travel to diagnose, inspect and provide expert recommendations for a home's heating or air conditioning system by a certified professional technician.
There is an abundance of items that can cause your HVAC system to freeze up; most of them usually need to be corrected by a professional technician. Making sure the air filter is clean or replaced and determining the airflow is not restricted are about the only things a homeowner should safely check or handle themselves.
Low refrigerant: In some cases, freezing up is caused by a leak in the refrigerant lines. Weak solder joints, friction from piping rubbing or vibrating against an object, leaking valves or loose fittings can cause leaks. The length of time your system has been installed and the type and location of the leak will determine whether to have the system repaired or replaced.
Dirty evaporator coil: Over time, the evaporator coil will become dirty. On these occasions, the results are similar to those of having a dirty filter. Progressively you will lose airflow, slowly enough that you probably would not realize it until it freezes up or is not cooling adequately.
Defective blower motor or relay: A blower motor operating at the wrong speed or not running at all can cause freezing. It can also be sporadic, starting at full speed and slowing down after it heats up. Or a relay could cause it to start one time and not the next. Either way, you will need to
Zoning Systems separate your home’s duct work into individual comfort areas, allowing for independent temperature control in distinct areas that need specific temperature conditioning.
Depending on the product you choose and the size of your home, a humidifier may use from 1.5 to 12 gallons per day when the furnace is operating. The amount of water used is enough to raise the humidity to your desired level, but not enough to notice a difference on your water bill.
Heating, Ventilation and Air Conditioning.
Is it making strange noises? Is it cooling or heating all areas of your home sufficiently? Has it been taking longer to cool down or heat up? Have your utility bills been rising for no apparent reason? Any of these are signs that you may have a problem that needs service. In most cases, the longer you delay, the worse any underlying problems will get.
When purchasing a furnace, heat pump or air conditioner, They will tell you will tell you how efficiently the unit uses fuel (gas, oil or electricity). The most-frequently used efficiency ratings are:
SEER (Seasonal Energy Efficiency Ratio): This ratio tells you the amount of cooling your system will deliver per dollar spent on electricity The SEER rating of any unit can range anywhere from 13 to 17. The higher the SEER the more efficient the system will be and the less it will cost in the long run to own and operate.
HSPF (Heating Seasonal Performance Factor): Similar to SEER, it is a measurement of efficiency the heating portion of a heat pump. HSPF ratings range from 6.8 to 10; high-efficiency units have efficiencies of 7.5 HSPF or above.
AFUE (Annual Fuel Utilization Efficiency ratio): A measurement of the percent of heat produced by a furnace for every dollar of fuel consumed. The higher the AFUE rating, the lower the fuel costs. All furnaces manufactured today must meet at least 78%. Older furnaces (10 – 15 years or older) may fall below this minimum. Furnaces with AFUE ratings from 78% to 80% are considered mid-efficiency; ones with AFUE ratings above 90% are considered high-efficiency.
MERV (Minimum Efficiency Reporting Value): A filter rating system relating to the size of the holes in the filter that allow air to pass through. The higher the MERV rating, the smaller the holes and the higher the efficiency in capturing contaminants. MERV rating range from a low of 1 to a high of 16.
ENERGY STAR: An Environmental Protection Agency designation attached to HVAC products that meet or exceed guidelines for high-efficiency performance above the standard government minimums.
For Sure NOT ,
In short, don't do it, don't even think of it, your family is too precious to take a chance on a cracked heat exchanger. Save money elsewhere.
You can pay for all orders using the following credit cards, Visa - Master Card. In addition to the above cards, you can choose to accept alternative payment methods. For these payment methods, payment is arranged directly between yourself and the company representative.
0% Equal Monthly Payment
Bank Draft/Money Order
Two-stage cooling means the air conditioner or heat pump has a compressor with two levels of operation: high for hot summer days and low for milder days. Since the low setting is adequate to meet household-cooling demands 80% of the time, a two-stage unit runs for longer periods and produces more even temperatures.
Covering the unit is not necessary, especially if you have a heat pump that runs all year long. In fact, covering an entire unit may actually trap moisture.
Replacing your system is one of the biggest financial decisions you will make. The reason for this is that the life expectancy of a system is around 12 years. When choosing a contractor, pick a company to install the unit based on quality and customer service, not solely on price. The name brand of the equipment is not as important as the installing contractor. Another thing to keep in mind when replacing a system is that the duct system you are connecting to is sealed tight with the proper amount of return air. With the new higher efficiency units, you also have to be careful that you replace your system with the proper sized unit so you don't end up with a house that is cool but has high humidity.
Since July 1, 1992 it is illegal to release refrigerants into the atmosphere, either intentional or accidental, because they can cause severe damage to the ozone layer. When refrigerants such as Chlorofluorocarbon’s (CFCs) are removed, they should be recycled to clean out any contaminants and returned to a usable condition.
Carbon monoxide is a dangerous, invisible gas, without taste or smell. You will never know that you have been exposed. Make sure your home is setup with a carbon monoxide detection system to protect you and the ones you love. As of October 25, 2014, all homes in Ontario require a carbon monoxide detector to be installed.You should install a carbon monoxide detector near bedrooms. The alarm will wake you up if something happens during the night.
For more information visit healthycanadians.gc.ca
Yes! Replacing old thermostats with the new programmable variety is the way to go. Not only does the thermostat better control the temperature demands of the house, but you can program a heating or cooling schedule for the home. Nobody in the house while you’re at work? Program your thermostat to lower the temperature while you are gone. You won’t even feel the difference!
Today’s water heaters are manufactured to require little or no maintenance, but these maintenance tips could prolong the life of your water heater:
Drain the water heater twice a year to rid it of collected sediment that causes corrosion. This also increases efficiency.
Test the pressure-relief valve by lifting the valve’s handle and letting it snap back. This should release a burst of water into the overflow drainpipe. If it doesn’t, install a new valve.
Age is one factor, when a water heater is over 10 years old you may want to consider replacement. If the water heater is leaking or you get only one hot shower these are two other signs of failure. Other indicators are slow recovery, noisy operation, calcium buildup, or no hot water.
Check your tank for any rust or corrosion. Most hot water tanks are made out of steel and will eventually rust. You may have even noticed rust in your hot water as it is drawn from the tap.Unfortunately, there is not a way to repair a tank once it has started to rust and corrode. If your water heater has not started to leak, it will only be a matter of time.
Sediment will build and settle inside the bottom of the tank. Over time, the sediment will break down the interior of the tank, and may even clog the drain valve.Flushing your water heater at least once a year will help prevent damage and extend the life of your water heater.
Dependable Hot Water
Continuous Energy Savings
1-Smart Thermostats Program Home Comfort Automatic Savings
One of the easiest ways to save on your energy costs is by installing a smart thermostat. It uses sensors and Wi-Fi technology to maximize your home comfort and energy savings. That’s why Enbridge Gas Distribution is proud to introduce our new Smart Thermostats Program. Simply purchase and install one of the qualifying smart thermostats and apply before December 31, 2016 to receive a $100 bill credit applied to your Enbridge account.
2-Home Energy Conservation Program - Use Less. Do More.
Enbridge Gas Distribution is proud to offer the Home Energy Conservation Program again for 2016. Complete with energy expertise and valuable incentives of up to $2,100 to qualified homeowners, this program makes it easy and affordable for you to understand and improve the energy efficiency of your home, lower your energy bills and lessen your home’s impact on the environment.
Step 1 : Qualification
A) You must have an active Enbridge Gas Account in good standing and the primary heat source for the home must be natural gas.
B) You must call one of the Certified Energy Auditors (CEAs) approved by Enbridge Gas Distribution to ensure that you qualify.
Step 2 : Pre-retrofit Energy Audit
An energy audit is an assessment of your home’s current energy use. Your energy audit will reveal areas where you can make improvements (called retrofits) to improve your home’s energy efficiency, in turn helping you conserve energy and save money. You must use one of the Certified Energy Auditors (CEAs) approved by Enbridge Gas Distribution.
Step 3 : Upgrades
Implement a minimum of 2 of the following recommended qualified energy upgrades.
The energy auditor will advise which measures will need to be upgraded to achieve 25% annual gas savings in order to qualify for the Enbridge incentive.
Attic Insulation Upgrade/Increase Wall Insulation/Upgrade Basement Wall Insulation/Air Sealing/Convert Furnace/Upgrade Water Heater/Drain Water Heat Recovery/Exposed Floor Insulation
*Incentives for installations of eligible equipment completed between Jan 1, 2016,and Dec. 31, 2016. Your contractor must enter your online incentive submission by January 8, 2017,and all supporting documentation, including the proof of purchase, must be sent in by February 1, 2017.
You will receive a:
$250 incentive when you replace your existing furnace with the purchase and installation of a new eligible high-efficiency furnace equipped with an Electronically Commutated Motor (ECM).
$250 incentive when you purchase and install a new ENERGY STAR certified central air conditioning (CAC) system that satisfies at least a 14.5 SEER and 12 EER.
$400 incentive when you purchase and install an ENERGY STAR certified CAC system that satisfies at least a 15 SEER and 12.5 EER.
It is common for people to report one or more of the following symptoms:
Dryness and irritation of the eyes, nose, throat, and skin
Shortness of breath
Hypersensitivity and allergies
Coughing and sneezing
People generally notice their symptoms after several hours at work and feel better after they have left the building or when they have been away from the building for a weekend or a vacation.
Many of these symptoms may also be caused by other health conditions including common colds or the flu, and are not necessarily due to poor IAQ. This fact can make identifying and resolving IAQ problems more difficult.